Imprint
Our entire team strives with great personal commitment to ensure that every single guest can spend a wonderful time with us. In order for this to succeed, we ask for your understanding that we only make reservations and catering in our restaurant on the basis of the following general terms and conditions:
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1. Scope.
The following regulations apply to all reservations and hospitality in our restaurant Cœur D'Artichaut as well as to all functions and events organized by the Restaurant Cœur D'Artichaut and/or Frédéric Morel. By making a reservation based on these regulations, you also agree to their validity for all follow-up transactions, ie any future use of the services we offer.
This applies to future reservations regardless of whether they are made verbally (e.g. by telephone), by email or in any other way.
2. Reservations and Cancellations.
We would like to point out that a binding table reservation, either directly (by email, fax or telephone) or via a reservation platform, can only be made if all information, in particular contact details such as telephone number and email address, is correct. Otherwise we will be forced not to accept the reservation and to release the reserved seats. Since our restaurant only has a limited number of seats and the dishes we offer are always freshly and elaborately prepared, we cannot offer any great flexibility when allocating and reserving the available seats. In particular, in the case of larger reservations, we are regularly forced to turn away other guests. Against this background, the damage caused to us by non-compliance or inappropriately short-term cancellation of reservations is considerable. We therefore ask for your understanding that we reserve the right to assert claims for this damage in accordance with the following regulations. Please also understand that we will not notify you again in such a case.
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2.1 We reserve the right to only make a reservation in our restaurant upon deposit of credit card information. We are entitled to charge the respective credit card for the hospitality price (if this is not paid immediately after the hospitality in our restaurant) and any compensation that may be owed (in accordance with the following regulations). This also applies to the entertainment price or compensation from follow-up transactions (see Section 1.).
2.2 Reservations are binding with regard to the reserved time and the number of reserved places (ie announced guests). However, you can cancel your reservation in full or in part (ie with regard to individual seats/guests) up to 48 hours before the reserved time at the latest without incurring any costs. For larger groups (from 6 people) a free cancellation can only be made up to 72 hours before the reserved time.
2.3 If a cancellation is not made by the time specified in Section 2.2 at the latest, we are entitled to charge a flat-rate compensation of €100 per person for each unused or canceled seat. to calculate. If the reserved places are not used at the agreed time, ie the guests do not appear or do not appear in the announced number, we charge compensation (no-show fee) in the amount of the currently applicable 8-course menu price per person. If the reserved seats are not used within 45 minutes after the reserved time (ie the guests who have been announced do not appear), we are entitled to allocate the seats to someone else. Sections 2.3 and 2.4 also apply in this case.
2.4 You are always free to prove that we have not suffered any damage as a result of the late cancellation or no-show or that this is significantly lower than the compensation in accordance with Section 2.3.2.5 The regulations in Section 2.3 and Section 2.4 also apply if the guests appear, but do not use the reserved seats, but leave our restaurant again. This applies in particular in the event that more people appear than announced in the reservation and it is not possible for us to provide additional seats. We ask for your understanding for this, as we are bound to a specific room layout and a maximum number of guests due to our room concept and existing public law obligations.
3.Exclusive booking
The exclusive booking of our restaurant (for closed events) is only possible on the basis of an individual offer, which we will be happy to submit to you if there is availability. Please contact us directly (preferably in person, by telephone or email).
4. Payments
Unless otherwise agreed, the following terms of payment apply:
4.1 Payments are to be made in euros and in principle in cash.
4.2 We are not obliged to accept 200 euro notes or 500 euro notes as a means of payment. Please understand that we only keep a limited supply of change in the restaurant every evening.
4.3 As an alternative to paying in cash, we offer the option of paying by EC card for amounts of at least EUR 20.00. From an amount of at least EUR 50.00 we also accept payment by credit card. Only Mastercard and Visa cards are accepted. We do not accept all credit cards from other credit card companies as a means of payment in our restaurant.
5. Vouchers
The following conditions apply to the redemption of vouchers issued by us:
5.1 A voucher can only be redeemed by presenting the associated voucher code for the first time. This means that each code can only be used once to pay. We assume no liability for vouchers and voucher codes that have already been received and then lost.
5.2 A voucher can only be used to pay for the food and drinks offered and consumed in our restaurant. Vouchers can be redeemed for a visit to a restaurant or an out-of-house offer. A cash payment of the voucher amount is not possible. We ask for your understanding.
5.3 A voucher can only be used once for payment (up to the amount of the total amount shown therein). It is not possible to split the voucher amount (e.g. over several visits).
5.4 It is not possible to cancel a voucher that has already been paid for.
6. Liability
The following conditions apply to our liability for damages and reimbursement of expenses under contract or other legal grounds:
6.1 We are fully liable in accordance with the statutory provisions for damage caused intentionally or through gross negligence by us, our legal representatives or vicarious agents.
6.2 We are only liable for damage caused negligently by us, our legal representatives or vicarious agents if:
6.2.1 essential contractual obligations are violated. These are obligations, the fulfillment of which enables the proper execution of the contract and on the observance of which our customers regularly rely and may rely. Also essential are obligations that arise from the nature of the contract and the violation of which jeopardizes the achievement of the purpose of the contract.
6.2.2 Obligations to respect the rights, objects of legal protection and interests of customers are violated and our performance can no longer be expected of them.
6.3 Our liability in the cases specified in Section 6.2 is limited to the foreseeable damage typical of the contract. In all other cases we are not liable for simple negligence.
6.4 The limitations of liability according to Sections 6.2 and 6.3 do not apply to damage resulting from injury to life, limb or health. They also do not apply to claims under the Product Liability Act, due to fraudulently concealed defects or from a guarantee, or for all other cases in which the statutory liability rules are mandatory.
6.5 The above regulations in this Section 6 apply accordingly to any personal liability of our organs, representatives and vicarious agents.